For a large automotive manufacturer, the ACS account management team spearheaded several initiatives with their business owners to reduce costs. ACS saved the client more than $4 million over a three year period. More recently, our account managers initiated a storage cost reduction campaign with the client through the elimination of aged materials. We accomplished our goal through the utilization of the auto scrap email that is sent via a proprietary inventory management tool. This functionality allows business owners clear visibility to exact storage costs of aged material, thereby saving them $500,000 annually.
ACS provides customer service co-sourcing for one of the world’s most well known tire companies. By implementing this model, the client has reduced their warranty cost per contact by 30%. This cost savings has been achieved by combining live operator support with IVR and dealer locator services.
For one of the largest CPG companies in the world, ACS supports many of their billion dollar brands by providing online web page data capture services and sample and coupon fulfillment. The ACS account management team develops a fulfillment budget for each project which includes identifying cost savings. ACS recommended an envelope size change - reducing the envelope by ¼ inch - minimizing damage to the samples and resulting in a $10,000 savings for each mailing.
A leading nutrition product manufacturer selected us to provide the back-end fulfillment support for all of their consumer e-commerce sites. Many of the products ordered on the site are life-sustaining and it is crucial that orders are 100% accurate and often delivered next day. Other products include nutritional supplements, energy foods, sport drink mixes and other consumable food products. Each of these products is tracked throughout the supply-chain by serial and lot numbers enabling us to provide detailed reporting for returns and recall processing. We also monitor the necessary certifications for handling food and consumable products.
A well known direct mail client requested using a bubble mailer for a 500,000 piece mailing. After reviewing the packaging requirements we suggested they change the mailer to a chipboard mailer. This allowed us to machine package their product, saving labor, materials cost, and postage. The client agreed and benefited from the savings with no negative impact to the mailing. Overall, the client saved 25% of the total cost of fulfillment. On a projected volume of 500,000 total pieces, that amounted to close to $250,000.
HEALTH CARE AND PHARMACEUTICALS
For a division of a Fortune 100 health care products company, ACS was tasked with providing an online solution that simplified its marketing execution for sales and marketing material while still containing costs and maintaining brand continuity. ACS responded by implementing an e-store with easy access for sales and marketing representatives and included order parameters to minimize material waste and incorrect distribution. In 2008, ACS’s account management team identified several hundred thousand in annual cost savings by executing business process improvements and a storage reduction initiative.
A leading medical device manufacturing client offers a blood glucose monitor via an interactive web site, direct mail response, and advertisements in magazines and other publications. The client offers approximately 20 different monitor variations and various supporting materials such as personalized welcome cards, brochures, instruction manuals (multiple languages), CD’s and DVD’s, that could be included with the monitor shipment. As requests flow in from the various mediums, ACS collects the information, create and fulfill monitor orders and report back detailed shipment information for each recipient. Our team validates each order received per client requirements including address verification and recipient qualifications.
Our fulfillment process is scalable and we flex to meet volume demands. A typical daily output runs from 1,000 to 12,000 monitors. Inventory levels are monitored against established low-water levels to help replenish our warehouse and avoid delays in fulfillment. Orders where inventory is not available are held as back orders until inventory arrives. As soon as inventory is received and available to ship the back orders are released into the fulfillment process.